Standalone Retail Academy Programmes
These standalone programmes gives learners the opportunity to work through the Retail Academy one modules at a time. This option is great for those learners who are faced with time contrants or even for those learners who prefer to learn at a slower pace. Only access the module your company or line manager has selected you to attend.
How to Access the Standalone Modules
Select the standalone module below by clicking on it once with your mouse.
You will now be transported to that eLearning program.
Module 0 - Orientation & Mindset
1. Customer Service
At the end of this Module we will know each others a bit better, we will identify your expectations or hopes of the program and relay any fear's or anxiety you may have so as to create an environment conducive to learning. You will be give a framework of what the program aims to achieve. We will equip you with a new way of thinking about yourself the business and your circumstances and to create new positive BELIEFS that will affect your ATTITUDE positively your ACTIONS positively your RESULTS positively and ultimately your CIRCUMSTANCES and LIFESTYLE positively. Be Prepared to be Amazed!
Module 1 - Introduction to Retail
1. Customer Service
At the end of this Module you will be equiped with the relevant knowledge to understand Retail and your Role as Managers in the Retail Environment
To understand were Your Company is going in terms of its Vision & Values, and how Your Company intends getting there, in terms of it mission & business strategies. The role that each person must play in implementing the Steps to Retail Success. How to evaluate current positioning, and keep in touch with possible changes in the Retail Environment. How to Maintain Competitor Advantage?
How to evaluate logistics‘ to ensure effective Service Delivery to your clients.
Module 2 - Routines and Rhythms
1. Customer Service
At the end of this Module you will be able to Define Routines & Rhythms. Build healthy working relationship between you and your staff. Understand and work with the 8 Routines and Rhythms for Business Success.
Understand the importance of interactive management through coaching and mentoring your staff
Module 3 - Operational Excellence
1. Customer Service
At the end of this module you will have a clear understanding of Corporate Governance and Operational Excellence. Who are the Custodians and Key Points on Operational Excellence such as Staff Complement, Competency levels, Accountability.
Be able to apply Operational Excellence in your day to day routines and rhythms complying to Good Corporate Governance principles.
Be able to apply Operational Excellence in your day to day routines and rhythms complying to Good Corporate Governance principles.
perational Excellence
1. Customer Service
Module 4 - Income Statement Analyses
At the end of this module you will be able to identify the Key elements of Financial Reporting. Manage your Personal Finances, Understand the Definitions and Terms used on the Income Statement, Sources of the Income Statement, Structure of the Income Statement, Reading The Income Statement, Analyse an income statement in order to identify opportunity for improvement that contribute towards increasing income and decreasing expenses within your business unit.
Module 5 - Business Performance Improvement
1. Customer Service
At the end of this module you will be able to:
•Understand The Managers Role in BPI
•Understand how our Business Operates
•Know how BPI is measured
•Identify the key performance areas
•Do root cause analysis
•Develop Action Plans to rectify and Improve the current performance
Module 6.1 - Sales Management Vision
1. Customer Service
At the end of this module you will be able to:
•Develop your own vision •Practice Visualization
•Understand the Company Vision
•Align your Vision to the company Vision
•Align your Vision to the company Vision
•Inspire yourself to follow the Vision
•Motivate and Set Stretch Targets •Set Performance Targets
•Understand Minimum Standards & Loading
Module 6.2 - Sales Management Attitude
1. Customer Service
At the end of this module, you will be able to:
•Change the way you look at things. •Learn how to take charge of your attitude. •Learn how thinking and feelings create your future
•Use affirmations. •Act the part •Expose yourself to high-quality information only. •Associate and imitate positive people.
•Connect word association to your GPH reading. •Stop making Excuses. •Teach others – i.e., your staff. •Use the power of thought. •Facing your GIANTS.
Module 6.3 - Sales Management Prospecting
1. Customer Service
At the end of this module you will be able to:
Understand what is a Prospector and what is Prospecting?
Implemeny the Prospecting Process, work with Prospecting Ratio’s, Prospecting Analyses, Closing Ratio’s, PTB Control
Know how to Prospect and do catalogue analyses. How to telephone prospect and implementing a Action Plan. How to Implement a duty roaster on underperforming salespeople.
Module 6.4 - Sales Management Selling Skills
1. Customer Service
At the end of this module, you will be able to:
Understand what the profession of selling requires.
Maintain long term sales success
Improve you’re Selling Skills and Closing Ratio’s
Conduct Role-Plays and give constructive feedback
Module 6.5 - Sales Management Marketing
1. Customer Service
At the end of this module you will be able to:
Plan and implement a marketing campaign
Understand your role in Branding
Understand the different types of Marketing
Identify the Product Value Package
Understand National Advertising objectives
Module 6.6 - Sales Management Merchandising
1. Customer Service
At the end of this module, you will be able to:
Manage Discontinued & Embargoed Lines
Reduce Damaged Stock
Work with Non-Standard Products
Module 7 - People Management
1. Customer Service
At the end of this module you will be able to:
Develop and maintain a positive self-image. Understand and work with paradigms. Maintain a Positive Attitude in the face of adversities, Understand what management is.
Recruit & Select the Right people
Implement HR Administrational practices
Induct New Employees
Training & Coaching Staff
Apply Basic Management Skills.
Implement Performance Improvement
Resolve Conflict
Module 8 - Final Assignment
1. Customer Service
Module 9 - Online Assessment
1. Customer Service
Andrew Douglas Retail Academy (PTY) LTD 2016/268804/07
403 Main Reef & Cnr. Pretoria RD Boksburg 1459
Tel: 0720198271 Email: andrewbcdouglas@gmail.com